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  Home | FAQ

    FAQ
 
 
Can we install such eDocPrinter PDF Pro - workstation license local on a pc/laptop as well as on a Terminal server/Citrix server?
No, the so called eDocPrinter PDF Pro - workstation license is only for local installation on a workstation pc or laptop and you need one license pr. pc or laptop. If you want to use/install eDocPrinter PDF Pro on a Terminal server or Citrix server you need eDocPrinter PDF Pro - Terminal server/Citrix server licenses. Licenses which cover both local installation on workstation pc as well as on TSE/Citrix server we do NOT have. 
 
Can we install eDocPrinter PDF Pro workstation license as shared printer (network printer)?
No, eDocPrinter PDF Pro can NOT be installed as shared printer.
 
If you purchase online by creditcard you will find a button "Show license data" at the end of your order in the order confirmation page and you will also be able to find your license data in your customer account login area. These license/registration data you have to enter into the About tab of eDocPrinter PDF Pro ( UserID, Registration number, Company name) in order to register your license. If you purchase by wire transfer you will first receive your license/registration data when we have received the invoice amount by wire transfer on our bank account.
 
In general when you install eDocPrinter PDF Pro on your computer and want to generate pdf file then click in your Windows programs on File | Print... and select eDocPrinter PDF Pro as printer.
In Microsoft Office you will addtionaly find so called Word, Excel and PowerPoint Addins for advanced pdf creation from MS Office. Such Office Addins eg. make it possible to convert Word table of content into clickable pdf links or Word hyperlinks into PDF hyperlinks. During installation you can select if you want to install those Addins or not.
 
Is eDocPrinter PDF Pro also available as MSI installation file?
Yes, on our download pages you will find a 32-Bit MSI installation file as well as a 64-Bit MSI installation file for download.
 
Can eDocPrinter PDF Pro merge multiple files into one single pdf file?
Yes, if you have eDocPrinter PDF Pro Advanced Edition or Enterprise Edition you will find an extra icon on your Windows desctop called Drag2PDF. Doubleclick that icon and you will be able to add multiple source files eg. Excel, TXT, Word, Image ,- files and then you can merge them into a single pdf file.
 
Yes, when you purchase eDocPrinter PDF Pro Advanced Edition or Enterprise Edition there will be a tab called "Redirect Print". Here you will able to define/add several printers to get a copy on paper. That feature Redirect Print is not a part of Standard Edition pack.
 

- The so called eDocPrinter PDF Pro workstation license you can install on a pc with Windows 2000/Windows XP/Windows Vista/Windows7. You need one license pr. pc. Such eDocPrinter PDF Pro workstation license you --can not--  install on a server.

- So called eDocPrinter PDF Pro Terminal Server / Citrix Server licenses you can directly install on a Terminal Server / Citrix Server ( Windows 2000 / 2003 / 2008 - Terminal Server; CITRIX server/Citrix Presentation server, Application share mode ). When you install eDocPrinter PDF Pro as Terminal Server/Citrix Server license then eDocPrinter PDF Pro is a so called native printer driver for Terminal Server/Citrix Server which means that you should not define eDocPrinter PDF Pro as shared printer. The Terminal Server license of eDocPrinter PDF Pro you can find/purchase as "server licens" without user-limit and where you purchase one server license pr. server or you can find/purchase it as Terminal Server Connection licenses where you have to purchase the number of license equal to the named users on your TSE/Citrix server.
 
eDocPrinter PDF Pro does -NOT- support installation on Windows 95 / 98 / NT and Linux, MAC OS
 
The eDocPrinter PDF Pro EXE-installation file supports installation on 32-Bit Windows as well as 64-Bit Windows. Regarding MSI-installation packages we have seperate installation files, one for 32-Bit Windows and one for 64-Bit Windows.
 

- Registred users of eDocPrinter PDF Pro receive within 1 year from purchase data free major upgrades if released. Major upgrade would be from version 6.xxx to a new major version 7.xxx.
 
- Interim updates you receive for free eg. when you purchase version 6.5 then also updates to version 6.6 ; 6.7; 6.8; 6.9 will be free of costs for you.

- If you want to upgrade from Standard Edition to Advanced Edition or from Advanced Edition to Enterprise Edition then you can purchase upgrades here in our online store. 
 
Similar to any other Windows software eg. from within Windows control panel under Add/Remove programs or by Windows start menu using Start | All Programs | eDocPrinter PDF Pro | Uninstall 
 
Yes, within the printer settings of eDocPrinter PDF Pro go to tab "Destination" and there to field "PDF-overlay". Here you can define your overlay/background template.
 
Yes, in your Windows start menu at Start | All Programs | eDocPrinter PDF Pro | Add profile you can add new printer profiles. Such printer profiles you will find then later on in control panel as seperate printers and each can have its own settings.
 
When you open the printer settings of eDocPrinter PDF Pro go to tab "Page" and there is a small dropdown field called Language. Use that dropdown to switch the language of eDocPrinter PDF Pro´s user interface.
 
Can eDocPrinter PDF Pro send the generated pdf by fax?
Actually it should be possible eg. by MSOutllook when yo enter eg. in the EmailTo - field of eDocPrinter PDF pro values like FAX:6666666 or only the fax number.
 
When you have received your registration data to upgrade to Advanced Edition then pls. open Drag2PDF and enter your upgrade registration data there. 
 
- Microsoft Word 2000/XP/2003/2007
- Microsoft Excel 2000/XP/2003/2007
- Microsoft PowerPoint 2000/XP/2003/2007 
 
Yes, you can automate pdf creation using embedded commands as eg. %%EmailEnable: True%% or %%Filepath: C:\test\test.pdf%% etc.
You have to enable identification of such embedded commands in tab Links.
 
Yes that is possible. We have special command lines depending on if you try to do silent installation of EXE file or MSI file.
 

 
 
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